Cancellation and Refund Policy

Cancellation and Refund Guidelines

At fantasyaviaball, we aim to provide a seamless and transparent experience for all users throughout India, including those in Mumbai. This policy outlines the procedures for cancellations and refunds to ensure clarity for all our customers.

Cancellation Process

You can cancel your account or subscription at any time. To start the cancellation process, please contact our support team through the contact options available on our website or app. While we process cancellations as quickly as possible, some services may remain active until the end of the current billing or subscription period.

Refund Conditions

Refunds are provided under the following circumstances:

• Subscription Refunds: If you cancel your subscription, you may qualify for a partial refund based on the remaining duration of the subscription. Refunds are generally processed within a reasonable time after your request.
• In-App Purchases: Refund requests for in-app purchases will be evaluated on a case-by-case basis. If you encounter an issue with a purchase or believe you are eligible for a refund, please share the relevant transaction details with our support team.
• Technical Issues: If you face technical difficulties that hinder your access to our services, please inform our support team. After investigating the problem, we may provide a refund or alternative solutions if appropriate.

Please be aware that certain fees or charges may not be refundable. We reserve the right to deny refund requests that do not adhere to our policy or that involve misuse of our services.

Requesting a Refund

To request a refund, please reach out to our support team with the following information:

• Your account or order number.
• A brief description of the reason for your refund request.
• Any supporting documentation or screenshots related to your request.

Our team will review your request and respond as promptly as possible. We appreciate your patience as we work to resolve your concerns.

By using our services, you confirm that you have read and understood this Cancellation and Refund Policy. Please note that we may update this policy periodically, and any changes will be posted here.